Refund, Cancellation & Subscription Policy

Stacie Baxter llc is an Education Technology (EdTech) company providing software, subscriptions, and professional services to educational institutions. This policy governs all purchases of our digital products and services.

Welcome to Stacie Baxter llc ("Stacie Baxter llc," "Company," "we," "our," or "us"). This Refund, Cancellation & Subscription Policy governs purchases, subscriptions, software licenses, implementation services, training services, consulting services, and all products and services offered through https://staciebaxter.com and any related platforms, applications, portals, or websites operated by Stacie Baxter llc.

Stacie Baxter llc is an Education Technology ("EdTech") company specializing in Learning Management Systems ("LMS"), educational software solutions, digital learning platforms, student engagement tools, institutional management software, cloud-based services, academic technology solutions, and related professional services for schools, colleges, universities, educational organizations, instructors, administrators, and students.

By purchasing, subscribing to, accessing, or using any of our products or services, you acknowledge that you have read, understood, and agree to this Refund, Cancellation & Subscription Policy.

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1. Purpose of This Policy

Our objective is to provide transparent, fair, and consistent standards regarding subscription payments, cancellations, refunds, renewals, licensing, professional services, and customer responsibilities while protecting both our customers and our intellectual property.

Because our products consist primarily of digital software, cloud-based services, software licenses, educational platforms, and implementation services, traditional product return policies generally do not apply.

2. Products and Services Covered

This policy applies to all products and services offered by Stacie Baxter llc, including but not limited to:

• Learning Management System (LMS) software
• Student Information and Learning Platforms
• Teacher and Faculty Management Tools
• Course Management Systems
• Online Classroom Solutions
• Assessment and Examination Platforms
• Student Progress Monitoring Software
• Academic Analytics Platforms
• Digital Learning Resources
• School Administration Software
• Educational Mobile Applications
• API integrations
• Software licenses
• Cloud-hosted subscriptions
• Professional implementation services
• Technical consulting
• Training programs
• Data migration services
• Custom software development
• Enterprise software agreements
• Support and maintenance services

3. Subscription Services

Many Stacie Baxter llc products are provided on a subscription basis. Subscriptions may include:

• Monthly subscriptions
• Annual subscriptions
• Multi-year institutional agreements
• Enterprise licensing
• Campus-wide licensing
• District-wide licensing
• Custom negotiated contracts

Subscription fees provide customers with access to licensed software and related services during the active subscription period. Customers purchase a license to use our software; ownership of the software remains exclusively with Stacie Baxter llc.

4. Billing

Subscription charges are billed according to the selected billing cycle. Customers authorize Stacie Baxter llc to charge the selected payment method for all recurring subscription fees until the subscription is canceled according to this policy. Failure to maintain valid payment information may result in service interruption or suspension.

5. Automatic Renewals

Unless otherwise stated in a written agreement, subscriptions automatically renew at the conclusion of each billing period. Customers may disable automatic renewal before the next billing cycle. Cancellation becomes effective at the end of the current paid subscription period.

6. Refund Eligibility

Due to the immediate delivery of digital software, cloud services, software licensing, and proprietary educational technology, all payments are generally considered final. Refunds are only considered under exceptional circumstances.

Refund requests may be evaluated if:

• Duplicate payments occurred.
• Billing errors are verified.
• Unauthorized transactions are confirmed.
• The Company is unable to deliver purchased services.
• Required by applicable law.

Each request is reviewed individually. Approval of one refund request does not establish precedent for future requests.

7. Non-Refundable Purchases

Unless required by applicable law, the following are non-refundable:

• Software subscriptions
• License fees
• Annual plans
• Monthly plans
• Enterprise agreements
• Setup fees
• Implementation fees
• Training services
• Consulting services
• Data migration services
• Custom integrations
• Development services
• API access
• Digital downloads
• Software activation fees
• Cloud hosting fees
• Premium support services
• Professional services
• Administrative fees
• Processing fees

8. Free Trials

Where offered, free trials are provided solely for evaluation purposes. Customers are responsible for canceling before the trial expires if they do not wish to continue. Failure to cancel before expiration authorizes conversion to a paid subscription.

9. Institutional Agreements

Schools, colleges, universities, districts, and enterprise customers may enter into custom agreements that supersede portions of this policy. Where conflicts exist, the executed institutional agreement governs.

10. Implementation Services

Implementation services may include:

• Platform configuration
• User provisioning
• Academic setup
• Department configuration
• Single Sign-On integration
• Data migration
• Security configuration
• System testing
• Go-live assistance

Implementation work begins after project initiation and is therefore generally non-refundable once commenced.

11. Custom Development

Software developed specifically for a customer, institution, or organization constitutes custom work. Payments for custom software development are non-refundable once development begins. Ownership of custom-developed intellectual property remains governed by the applicable written agreement.

12. Training Services

Training sessions may include:

• Faculty training
• Administrator training
• Student onboarding
• Technical workshops
• Virtual instruction
• On-site instruction

Training fees become non-refundable once the session has been delivered or missed without required notice.

13. Consulting Services

Professional consulting services are billed based on the agreed scope of work. Completed consulting services are non-refundable.

14. Service Availability

Although Stacie Baxter llc strives to maintain high availability, temporary interruptions may occur due to maintenance, upgrades, security events, or circumstances beyond our control. Temporary outages do not automatically qualify customers for refunds.

15. Technical Issues

Customers experiencing technical issues should contact our support team before requesting a refund. We will make commercially reasonable efforts to diagnose and resolve reported issues.

16. Customer Responsibilities

Customers are responsible for:

• Maintaining secure login credentials.
• Protecting account information.
• Providing accurate billing information.
• Ensuring compatible devices and internet access.
• Using the software in accordance with applicable laws and our Terms of Service.

Failure to meet these responsibilities does not create refund eligibility.

17. Account Suspension

Accounts may be suspended for:

• Non-payment
• Fraud
• Unauthorized access
• License violations
• Security concerns
• Abuse of the platform
• Violation of applicable agreements

Suspension does not entitle customers to refunds.

18. Chargebacks

Customers agree to contact Stacie Baxter llc before initiating a chargeback or payment dispute. We are committed to resolving billing concerns promptly. Fraudulent or abusive chargebacks may result in immediate account suspension or permanent termination.

19. Intellectual Property

All software, source code, designs, documentation, trademarks, educational content, user interfaces, graphics, algorithms, databases, and related intellectual property remain the exclusive property of Stacie Baxter llc or its licensors. Purchasing a subscription grants only a limited, non-exclusive, non-transferable license to use the software during the subscription term.

20. Data Retention

Following cancellation or expiration, customer data may remain available for a limited period as determined by our internal retention policies or contractual obligations. After the applicable retention period, data may be permanently deleted. Customers are responsible for exporting their data before subscription termination where such functionality is available.

21. Limitation of Liability

To the fullest extent permitted by law, Stacie Baxter llc shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, business interruption, loss of educational records, loss of goodwill, or data loss arising from the use of our products or services. Our total liability for any claim shall not exceed the amount paid by the customer for the applicable subscription or service during the twelve (12) months preceding the event giving rise to the claim.

22. Compliance with Educational Standards

Stacie Baxter llc is committed to designing secure and reliable educational technology solutions. Customers remain responsible for ensuring that their use of our products complies with applicable educational, privacy, accessibility, and regulatory requirements in their jurisdiction.

23. Policy Updates

We reserve the right to modify this Refund, Cancellation & Subscription Policy at any time. Changes become effective upon publication on our website unless otherwise required by law. Continued use of our products or services after changes are posted constitutes acceptance of the revised policy.

24. Contact Us

Questions regarding billing, subscriptions, refunds, cancellations, licensing, implementation services, or this policy should be directed to Stacie Baxter llc through the contact methods listed on our official website: https://staciebaxter.com

We are committed to responding to inquiries promptly and working with our customers to resolve issues in a fair, transparent, and professional manner.